At US Fashion Closet, we’re committed to making your shopping experience seamless from checkout to delivery. Whether you’re shopping for cocktail dresses, evening gowns, suits, or our must-have fashion essentials, we want you to love every purchase.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to suit your needs:

1. Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipping
  • Includes tracking

2. Free Shipping (Orders over $50)

  • Carrier: EMS
  • Delivery time: 15-25 business days after shipping
  • Includes tracking

Note: Delivery times are estimates and may vary depending on your location and customs processing. We currently ship worldwide, excluding some Asian countries and remote areas.

Returns & Exchanges

We want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a straightforward returns and exchanges process.

Return Policy Details

  • Return window: 15 days from the date you receive your order
  • Condition: Items must be unworn, unwashed, and in original condition with all tags attached
  • Packaging: Must be returned in original packaging
  • Proof of purchase: Required for all returns

Non-Returnable Items

For health and hygiene reasons, we cannot accept returns on:

  • Sleepwear
  • Intimate apparel
  • Items marked as “Final Sale” during our HOT SALE events

How to Return an Item

Follow these simple steps to process your return or exchange:

  1. Contact our customer service within 15 days of receiving your order by emailing [email protected] with your order number and item details
  2. Complete the Return Request Form (template provided below) and include it with your return package
  3. Package your return securely in the original packaging if possible, including all tags and labels
  4. Ship your return to our fulfillment center at:
    US Fashion Closet Returns
    4125 Cobia Street
    Panama City, US 32408

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective item). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Processing

Once your return is received and inspected (typically within 3-5 business days), we will notify you of the approval or rejection of your refund.

Refund Timeline:

  • Credit card/PayPal refunds: 5-10 business days after approval (processing time depends on your financial institution)
  • Original shipping fees are non-refundable
  • Refunds will be issued to the original payment method used for purchase

Exchanges

We’re happy to exchange items for a different size or color, subject to availability. To process an exchange:

  1. Follow the standard return process above
  2. Clearly indicate on the Return Request Form that you’re requesting an exchange and specify your desired replacement item
  3. Once we receive your return, we’ll ship the replacement item

Note: You will be responsible for shipping costs for the replacement item unless the exchange is due to our error.

Return Request Form Template

Subject: Return Request – Order #[Your Order Number]

Dear US Fashion Closet Customer Service,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:

Item Name:
Item SKU/Product Code (if available):
Reason for Return/Exchange:
Preferred Resolution: [Refund/Exchange for (specify size/color/item)]

I have reviewed the return policy and confirm the item meets all return requirements.

My contact information:
Full Name:
Email Address:
Phone Number:

Thank you,
[Your Name]

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage or defect. We will arrange for a replacement or refund and provide a prepaid return label if needed.

Questions?

Our friendly customer service team is happy to assist with any questions about shipping, returns or exchanges. Contact us at [email protected] and we’ll respond within 24-48 hours.

Thank you for shopping at US Fashion Closet – where affordable style meets satisfaction!