Welcome to US Fashion Closet’s FAQ section! We’ve compiled answers to the most common questions about our stylish collections, seamless shopping experience, and reliable worldwide delivery. Whether you’re shopping for cocktail dresses, business suits, or wardrobe essentials, we’re here to help.
Product Questions
What types of clothing does US Fashion Closet specialize in?
We specialize in fashion-forward apparel including:
- Special occasion wear (cocktail dresses, evening gowns, mother-of-the-bride outfits)
- Professional wardrobe essentials (suits, suit separates, dress shirts)
- Casual chic pieces (polo shirts, midi and mini dresses)
- Seasonal must-haves from our HOT SALE section
How do I know what size to order?
Each product page includes detailed size charts with measurements. For special occasion wear like evening gowns, we recommend comparing your measurements carefully as these styles often run more fitted. When in doubt between two sizes, we suggest sizing up.
Are your products true to the images on your website?
We strive for complete accuracy in our product photography. All items are photographed on models or mannequins in studio lighting to best represent the true color and fit. Some monitor variations may cause slight color differences.
Ordering & Account
How do I create an account?
Simply click “Register” at the top of any page and provide your email address and a password. Account benefits include order tracking, saved favorites, and faster checkout.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel, please email [email protected] immediately with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the picking process.
I forgot my password. How can I reset it?
Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to create a new password within minutes.
Shipping & Delivery
What shipping options do you offer?
We offer two convenient options:
- Standard Shipping ($12.95): 10-15 business days via DHL/FedEx with full tracking
- Free Shipping: 15-25 business days via EMS for orders over $50
Do you ship internationally?
Yes! We ship worldwide except to some Asian countries and remote regions. During checkout, simply enter your address to confirm availability.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can also check your order status by logging into your account.
What if my package is delayed?
While most deliveries arrive within the estimated timeframe, occasional delays can occur with international shipping. If your package is significantly delayed, please contact us at [email protected] with your order number for assistance.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the delivery date. Items must be unworn, unwashed, with tags attached and in original packaging. Final sale items (marked in product description) cannot be returned.
How do I initiate a return?
Email [email protected] with your order number and the items you wish to return. We’ll provide return instructions and a prepaid return label for US customers. International customers may need to cover return shipping.
When will I receive my refund?
Refunds are processed within 5 business days after we receive your return. The credit typically appears in your account within 7-10 business days depending on your payment provider.
Do you offer exchanges?
Currently we don’t offer direct exchanges. For a different size or color, please return the original item (following our return process) and place a new order to ensure you secure the desired item.
Payment & Security
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers.
Why was my payment declined?
Common reasons include:
- Insufficient funds
- International transaction blocked by your bank
- Incorrect billing address
- Security checks by your card issuer
Still Have Questions?
Our style-savvy customer care team is always happy to help! Email us at [email protected] and we’ll respond within 24 hours (except weekends and holidays).
Remember: Great style shouldn’t wait. Happy shopping!